Forget tedious waiting for reply of your request!
When connection fails, NiAT’s very own Network Operation Centre (NOC) operates around the clock 24/7 and 7 days a week, including the holidays, to provide you network and general operational support to help you:
- Maximize system uptime/availability
- Maximize time to diagnose issue
- Reduced time to resolve issues
- Support daily operating objectives
Our NOC technicians are always on standby, ready to resolve client issues and provide exceptional assistance whenever clients require it and until they are entirely satisfied. We are glad to provide you with our best customer service so you can get a fast and high-quality response to your request at a convenient time.
We are here to help!
Recent incident 01:
NOC received a call from a client at 4 am to report a VSAT issue and our team immediately dispatched two technicians to the site located within a 20-minute drive distance. At the site, the team checked every single component including physical cables to modem status and discovered that the BUC was defective.
At the same time, our team was informed the VSAT link was down due to satellite disruption. The BUC was then replaced the next day after the link recovered. Before leaving the site, our team once again made sure everything was in its correct position to ensure that the link is stable and operates normally without issues.
Recent incident 02:
Two NOC technicians were dispatched onsite to a client’s site to troubleshoot their equipment as one of their devices lost its network connections. The team follower their troubleshooting steps and procedures for their equipment, step-by-step. The team then rebooted one of their routers and made sure that there were no loose cables. Their network was restored a few minutes later. The network issue was successfully resolved within an hour.
